Information Technology

Employment TYPE



Durham, North Carolina


January 27, 2021


Information Technology





Job# J1135

Desktop Support Analyst

About The Opportunity

NC FAST requires the services of a Desktop Support Analyst to assist with desktop support to NC FAST end users, including NC FAST users in training environments located at the main NC FAST facility.

Job Description

The position will act as a member of the Desktop Support team responsible for setting up and breaking down laptops and desktops in training or classroom settings, as well as supporting the hardware, operating systems and NCFAST applications running on the laptops and desktops, troubleshooting end user computer related issues, reimaging PC’s, installing software, using remote desktop utilities, and providing general computer related support. This position functions as a member of a team and participates in the incident management ticketing system. This position is also responsible for notifying users on the progress of their issues by voicemail, email or in-person communication. The Desktop Support Analyst diagnoses mechanical, hardware, software and system failures using established procedures, and determines most cost effective repair resolution to minimize customer downtime.

Required Skills


12 Months

Please Contact me to discuss the hiring process!

Vomsi Kumar

Sr. Executive Recruiter
Contact: (310) 929-8421 Ext: 103

Hi! My name is Vomsi Kumar. Helping consultants with getting their desired job is what makes me feel alive. I build a unique relationship with each of my consultants and work on their profile as per their needs. I believe that my consultants are my assets and this motivates me to serve them in an even better manner. Hence, I work towards the success of every consultant I work with.