Information Technology

Employment TYPE



Raleigh, North Carolina


February 3, 2021


Information Technology





Job# J1150

Senior Business Analyst

About The Opportunity

The NC Department of Health and Human Services – Information Technology Division (ITD) seeks a Senior Business Analyst to support business case analysis, process reengineering and requirement gathering activities.

Job Description

    The North Carolina Department of Health and Human Services requires the services of a senior business analyst to support business case analysis, process reengineering and requirement gathering activities for the COVID Vaccine Management Solution (CVMS) project. The CVMS solution is developed based on Salesforce platform and using agile methodology. RESPONSIBILITIES
  • Conducts stakeholder analysis
  • Conducts market research and analysis
  • Identify and document detailed current and future state process workflows using BPM standards
  • Develops Context diagrams, functional decompositions, and process workflows
  • Document gap analysis and Develops the following documents: business process models, use cases, wireframes, entity relationship diagrams, data dictionaries, system context diagrams
  • Gathers, develops, documents and validates business, functional and technical requirements and maintain Requirement Traceability matrix
  • Build Business, stakeholder, solution and transition requirements
  • Prepare and maintain documentation and artifacts including analysis, reports and user documentation in accordance with PMO PM and BA methodology
  • Works with Project Managers, Portfolio Managers, developers, and end users to ensure application designs meet business requirements
  • Provide business analysis deliverables as input to the procurement documents and assist in writing the procurement documentation as required
  • Perform functional, integration testing UAT support, including developing test scenarios and cases
  • Support required system go-live activities
  • Authors and prepares meeting minutes to be distributed to a variety of audiences
  • Creating User stories and acceptance criteria and authors other Agile documents and deliverables

Required Skills

  • Demonstrated experience participating in the documentation of functional requirements and technical specifications for existing and new applications
  • Strong writing and communication skills and can build relationships with both their team members and clients
  • Results-oriented individual with a very strong work ethic and must be able to demonstrate excellent negotiation, communication and problem-solving skills
  • Ability to work with customers as a member of cross-divisional work groups and maintain positive and productive relationships with customers, peers, and superiors
  • Ability to act independently with sound business judgment and thrive in environment with diverse communication styles
  • Ability to prepare and present oral and written documents clearly and concisely
  • Exhibit comprehensive knowledge of the work requirements demonstrated by an in-depth understanding and use of advanced principles, theories and practices associated with Business Analysis and PMI PMBOK® Guide and Standards
  • Experience working with customers to advise on strategies, alternatives and the implications of specific application customizations and interface designs
  • Possess a high-level understanding in the areas of application programming, database and system design
  • Ability to manage complex assignments with multiple work streams and aggressive (and sometimes competing) timelines
  • Understanding of Software Development Lifecycle (SDLC) concepts and process
  • Knowledge of and experience with IT Service Management best practices and principles
  • Experience with Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) and Microsoft Project
  • Must have experience as a business analyst on a Salesforce implementation project
  • Must have proficiency in agile, scrum, and kanban software tools
  • Extensive understanding of SharePoint end user experience, sites, libraries, lists and groups


12 Months

Please Contact me to discuss the hiring process!

Vomsi Kumar

Sr. Executive Recruiter
Contact: (310) 929-8421 Ext: 103

Hi! My name is Vomsi Kumar. Helping consultants with getting their desired job is what makes me feel alive. I build a unique relationship with each of my consultants and work on their profile as per their needs. I believe that my consultants are my assets and this motivates me to serve them in an even better manner. Hence, I work towards the success of every consultant I work with.