Information Technology

Employment TYPE

Contract

LOCATION

Durham, North Carolina

DATE POSTED

February 18, 2021

INDUSTRY

Information Technology

POSITION(S)

4

SALARY

Negotiable

Job# J1179

P4 Readiness Liaison

About The Opportunity

NC FAST requires the services of 4 Readiness Liaisons to support change management and readiness for implementation of NC FAST Child Welfare (Project 4) modules.

Job Description

  • **Extensive statewide travel up to 70% of the time is required in the performance of the work. Travel may include some evenings and weekend days.**
  • NOTE: COVID-19 restrictions prohibit travel at this time; however, when restrictions are lifted, this role may be expected to travel as needed to meet the requirements of this position.
  • The NC Department of Health and Human Services seeks contract resources to provide on-site support for county department of social services NC FAST users as they learn the NC FAST Case Management System. This is NOT a desktop support and NOT a help desk support position. This position uses policy subject matter expertise regarding Child Welfare Services programs and the knowledge of NC FAST functionality, as well as understanding of how counties provide delivery of services to effectively assist counties with change management. This role will guide new users in correct navigation and entering of case data in the system. This role uses excellent written and verbal skills to effectively coach and communicate information as well as to escalate issues to management as they arise. This role may coordinate with other NC FAST Business Teams and project team members to troubleshoot, replicate, and report errors and/or unexpected outcomes within the system. The County Readiness Liaison acts as an integral part of Readiness and Implementation Support initiatives to facilitate meetings, conferences, and other activities to advocate for and foster effective communication and maintain communication with state and county staff to clarify statutory, policy, and procedural concerns impacting or related to Child Welfare Services.

Required Skills

** Extensive statewide travel is required up to 70% of the time. Work hours may occasionally include evenings and weekends. Travel expenses are reimbursed using the state’s protocol for submitting expenses after travel. Per diem is paid directly to the contractor, most hotel expenses are direct billed to the state resulting in no out of pocket for the contractor. The contractor will, at the direction of management, either ride with an employee driving a state car or drive their personal vehicle and be reimbursed mileage after travel.**

Duration

12 Months

Please Contact me to discuss the hiring process!

Vomsi Kumar

Sr. Executive Recruiter
Contact: (310) 929-8421 Ext: 103
Email: vomsi.kumar@staffactory.com

Hi! My name is Vomsi Kumar. Helping consultants with getting their desired job is what makes me feel alive. I build a unique relationship with each of my consultants and work on their profile as per their needs. I believe that my consultants are my assets and this motivates me to serve them in an even better manner. Hence, I work towards the success of every consultant I work with.