Information Technology

Employment TYPE



Lowell, Massachusetts


April 7, 2021


Information Technology





Job# J1294

IT Technician Tier I

About The Opportunity

  • The University of Massachusetts Lowell is looking for two (2) IT technicians to provide excellent customer service through remote and on-site technical support during a 6-month engagement.
  • Working Conditions
  • Candidate will be required to work from home and be on campus when required
  • As contract matures, the role will be an increasingly on-campus role.
  • VPN and remote desktop utilities.
  • Continual communication via voice, instant message and video chat.
  • Repetitive call handling and troubleshooting.
  • Training of clients and step-by-step walkthroughs of technical processes.

Job Description

  • Works with end users to resolve their technical incidents and service requests in a dynamic remote environment.
  • Demonstrated technical proficiency with:
  • Active Directory
  • Web Help Desk or other IT ticketing tool
  • Basic networking concepts
  • Excellent communication skills (phone and written)
  • Establish priorities and adjust work accordingly
  • Troubleshooting technical issues in a complex multi-platform environment
  • Information security and data privacy practices
  • Effective interpersonal skills and ability to maintain a positive working relationship with others
  • Presentation of material to all knowledge levels
  • Ability to maintain confidentiality and privacy

Required Skills

  • Providing customers support via remote tools such as Bomgar or other Remote desktop software.
  • Windows 10
  • Office 365
  • OSX
  • iOS, Android
  • ITSM / ticket tool experience
  • IT Technical customer service experience
  • Telephone Support experience.
  • Experience supporting Microsoft office
  • Experience Supporting Windows 10 and OSX

Desired Skills

  • COMPTIA A+, Networking+
  • Requires extraordinary customer service skills and the desire and ability to go “above-and-beyond” on any given ticket to ensure customer success.
  • Requires expertise installing, configuring and operating Microsoft Windows and Mac OS.
  • JAMF and Ivanti or SCCN/CM experience
  • Superior organization and follow-through skills are essential; must take initiative to ensure customer success.
  • Duration

    6 Months

    Please Contact me to discuss the hiring process!

    Vomsi Kumar

    Sr. Executive Recruiter
    Contact: (310) 929-8421 Ext: 103

    Hi! My name is Vomsi Kumar. Helping consultants with getting their desired job is what makes me feel alive. I build a unique relationship with each of my consultants and work on their profile as per their needs. I believe that my consultants are my assets and this motivates me to serve them in an even better manner. Hence, I work towards the success of every consultant I work with.