Help Desk Support 3

About The Opportunity

The Help Desk Support will perform all roles of a Help Desk and Desktop Support team member. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.

Job Description

• The Help Desk Support will perform all roles of a Help Desk and Desktop Support team member. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.
• Will perform all roles of a Help Desk and Desktop Support team member. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop. Will perform all roles of a level 2/3 Help Desk support technician and must have experience supporting complex systems and/or custom hardware/software
Candidate must be able to:
• Handle difficult situations with clients and turn them into a win for the Help Desk team
• Work trouble tickets from ticketing system
• Manage the Help Desk email queue
• Solve issues via desk side visits and through remote desktop
• Answer how to questions and resolve issues related to applications, printers, connectivity
• Image, setup and install new PC’s
• Work in a small call center environment
• Maintain a positive outlook, be professional, and provide excellent customer service

Required Skills

• 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study Required 4 Years
• Experienced in PC (desktop/laptop/thin client) support - both desk side and remoteye Required 4 Years
• Windows 7/10 installation, patching, and troubleshooting Required 4 Years
• Windows7 to Windows10 Migration Required 4 Years
• Ability to troubleshoot issues with Microsoft Office 2010/2013/2016 Required 4 Years
• Windows networking TCP/IP Configuration and troubleshooting Required 4 Years
• Escalate issues to next level support and or management accordingly Required 4 Years
• Ability to troubleshoot issues with Microsoft Internet Explorer and Google Chrome Required 4 Years
• Demonstrated experience providing support with remote tools Required 4 Years
• Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software Required 4 Years
• Troubleshoot desktop and network printers issues Required 4 Years
• Experienced in Windows networking TCP/IP configuration and troubleshooting Required 4 Years
• Ability to modify system registry (regedit) Required 4 Years

Desired Skills

• Experience in Google device (Chromebox/Chromebook) support Desired 4 Years
• Experienced in support of the Google Office Suite of products Desired
• Experienced in Apple device (iPad, MacBook and iPhone) support Desired
• Thorough understanding of Microsoft Active Directory - client side Desired
• Ability to use industry standard remote tools - preference for SCCM Desired
• Experience with virtual desktops is a plus Desired
• Experienced with hard drive encryption - preference for Bitlocker and McAfee Desired
• Industry certification (A+, Network+, MCP, etc.) Desired

Duration

12 + Months