Information Technology

Employment TYPE

Contract

LOCATION

Des Moines, Iowa

DATE POSTED

March 26, 2019

INDUSTRY

Information Technology

POSITION(S)

1

SALARY

Negotiable

Job# J398

Help Desk Support 3

About The Opportunity

The Help Desk Support will perform all roles of a Help Desk and Desktop Support team member. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.

Job Description

  • The Help Desk Support will perform all roles of a Help Desk and Desktop Support team member. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.
  • Will perform all roles of a Help Desk and Desktop Support team member. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop. Will perform all roles of a level 2/3 Help Desk support technician and must have experience supporting complex systems and/or custom hardware/software
  • Candidate must be able to:
  • Handle difficult situations with clients and turn them into a win for the Help Desk team
  • Work trouble tickets from ticketing system
  • Manage the Help Desk email queue
  • Solve issues via desk side visits and through remote desktop
  • Answer how to questions and resolve issues related to applications, printers, connectivity
  • Image, setup and install new PC’s
  • Work in a small call center environment
  • Maintain a positive outlook, be professional, and provide excellent customer service

Required Skills

  • 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study Required 4 Years
  • Experienced in PC (desktop/laptop/thin client) support - both desk side and remoteye Required 4 Years
  • Windows 7/10 installation, patching, and troubleshooting Required 4 Years
  • Windows7 to Windows10 Migration Required 4 Years
  • Ability to troubleshoot issues with Microsoft Office 2010/2013/2016 Required 4 Years
  • Windows networking TCP/IP Configuration and troubleshooting Required 4 Years
  • Escalate issues to next level support and or management accordingly Required 4 Years
  • Ability to troubleshoot issues with Microsoft Internet Explorer and Google Chrome Required 4 Years
  • Demonstrated experience providing support with remote tools Required 4 Years
  • Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software Required 4 Years
  • Troubleshoot desktop and network printers issues Required 4 Years
  • Experienced in Windows networking TCP/IP configuration and troubleshooting Required 4 Years
  • Ability to modify system registry (regedit) Required 4 Years

Desired Skills

  • Experience in Google device (Chromebox/Chromebook) support Desired 4 Years
  • Experienced in support of the Google Office Suite of products Desired
  • Experienced in Apple device (iPad, MacBook and iPhone) support Desired
  • Thorough understanding of Microsoft Active Directory - client side Desired
  • Ability to use industry standard remote tools - preference for SCCM Desired
  • Experience with virtual desktops is a plus Desired
  • Experienced with hard drive encryption - preference for Bitlocker and McAfee Desired
  • Industry certification (A+, Network+, MCP, etc.) Desired

Duration

12 + Months

Please Contact me to discuss the hiring process!

Mark Smit

Sr. Executive Recruiter
Contact: (310) 929-8421 Ext: 110
Email: mark.smit@staffactory.com

Hi! My name is Mark! As a job matchmaker, I believe that every consultant I work with is unique and try to understand what they are looking for in a new profile. Not only this, but I also try to understand their work background and history to suggest the best opening for them. I build a relationship with all my consultants by keeping them in the loop about any updates during the entire recruitment process.