Information Technology
Employment TYPE
Contract
LOCATION
Des Moines, Iowa
DATE POSTED
March 26, 2019
INDUSTRY
Information Technology
POSITION(S)
1
SALARY
Negotiable
Job# J398
Help Desk Support 3
About The Opportunity
The Help Desk Support will perform all roles of a Help Desk and Desktop Support team member. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.
Job Description
- The Help Desk Support will perform all roles of a Help Desk and Desktop Support team member. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.
- Will perform all roles of a Help Desk and Desktop Support team member. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop. Will perform all roles of a level 2/3 Help Desk support technician and must have experience supporting complex systems and/or custom hardware/software Candidate must be able to:
- Handle difficult situations with clients and turn them into a win for the Help Desk team
- Work trouble tickets from ticketing system
- Manage the Help Desk email queue
- Solve issues via desk side visits and through remote desktop
- Answer how to questions and resolve issues related to applications, printers, connectivity
- Image, setup and install new PC’s
- Work in a small call center environment
- Maintain a positive outlook, be professional, and provide excellent customer service
Required Skills
- 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study Required 4 Years
- Experienced in PC (desktop/laptop/thin client) support - both desk side and remoteye Required 4 Years
- Windows 7/10 installation, patching, and troubleshooting Required 4 Years
- Windows7 to Windows10 Migration Required 4 Years
- Ability to troubleshoot issues with Microsoft Office 2010/2013/2016 Required 4 Years
- Windows networking TCP/IP Configuration and troubleshooting Required 4 Years
- Escalate issues to next level support and or management accordingly Required 4 Years
- Ability to troubleshoot issues with Microsoft Internet Explorer and Google Chrome Required 4 Years
- Demonstrated experience providing support with remote tools Required 4 Years
- Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software Required 4 Years
- Troubleshoot desktop and network printers issues Required 4 Years
- Experienced in Windows networking TCP/IP configuration and troubleshooting Required 4 Years
- Ability to modify system registry (regedit) Required 4 Years
Desired Skills
- Experience in Google device (Chromebox/Chromebook) support Desired 4 Years
- Experienced in support of the Google Office Suite of products Desired
- Experienced in Apple device (iPad, MacBook and iPhone) support Desired
- Thorough understanding of Microsoft Active Directory - client side Desired
- Ability to use industry standard remote tools - preference for SCCM Desired
- Experience with virtual desktops is a plus Desired
- Experienced with hard drive encryption - preference for Bitlocker and McAfee Desired
- Industry certification (A+, Network+, MCP, etc.) Desired
Duration
12 + Months
Please Contact me to discuss the hiring process!

Mark Smit
Sr. Executive Recruiter
Contact: (310) 929-8421 Ext: 110
Email: mark.smit@staffactory.com
Hi! My name is Mark! As a job matchmaker, I believe that every consultant I work with is unique and try to understand what they are looking for in a new profile. Not only this, but I also try to understand their work background and history to suggest the best opening for them. I build a relationship with all my consultants by keeping them in the loop about any updates during the entire recruitment process.