Information Technology

Employment TYPE

Contract

LOCATION

Salem, Oregon

DATE POSTED

April 9, 2019

INDUSTRY

Information Technology

POSITION(S)

1

SALARY

Negotiable

Job# J459

Help Desk Support I

About The Opportunity

Job Description

  • Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate\'s degree in a related area and at least 1 year or equivalent experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.
  • The purpose of this request is to procure Help Desk Support 1 services for IS\\Enterprise Technology. The primary tasks the contractor will perform are as follows:
  • Build PC’s according to established build documentation
  • Ability to communicate clearly verbally and in writing
  • Demonstrated capability to interact with customers, clearly understand customer needs and document those needs
  • Has experience with Windows 10 installation and troubleshooting
  • Must be able to follow build and installation documentation
  • Must be able to work independently
  • Must be able to work in a team environment

Required Skills

  • Communication skills both verbal and written Advanced Yes
  • Experience building PC\'s Advanced Yes
  • MicrosoftOffice Advanced Yes
  • Team work Advanced Yes
  • Windows 10 Advanced Yes

Duration

6 Months

Please Contact me to discuss the hiring process!

Drake Jones

Sr. Executive Recruiter
Contact: (310) 929-8421 Ext: 105
Email: drake.jones@staffactory.com

Hi! My name is Drake. I love to help our placed consultants when they face any problem. Not only this, I work with consultants who have applied for any job with us and introduced them to our company culture. Additionally, I make sure that I do telephonic follow-ups with all the consultants working with us and let them know about the current status of their applications. I also make sure that our consultants are happy with the results.