April 9, 2019
Help Desk Support I
About The Opportunity
- Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate\'s degree in a related area and at least 1 year or equivalent experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.
- The purpose of this request is to procure Help Desk Support 1 services for IS\\Enterprise Technology. The primary tasks the contractor will perform are as follows:
- Build PC’s according to established build documentation
- Ability to communicate clearly verbally and in writing
- Demonstrated capability to interact with customers, clearly understand customer needs and document those needs
- Has experience with Windows 10 installation and troubleshooting
- Must be able to follow build and installation documentation
- Must be able to work independently
- Must be able to work in a team environment
- Communication skills both verbal and written Advanced Yes
- Experience building PC\'s Advanced Yes
- MicrosoftOffice Advanced Yes
- Team work Advanced Yes
- Windows 10 Advanced Yes
Please Contact me to discuss the hiring process!
Sr. Executive Recruiter
Contact: (310) 929-8421 Ext: 105
Hi! My name is Drake. I love to help our placed consultants when they face any problem. Not only this, I work with consultants who have applied for any job with us and introduced them to our company culture. Additionally, I make sure that I do telephonic follow-ups with all the consultants working with us and let them know about the current status of their applications. I also make sure that our consultants are happy with the results.