Information Technology

Employment TYPE



Denver, Colorado


April 11, 2019


Information Technology





Job# J475

Help Desk Support I

About The Opportunity

Job Description

  • Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate\'s degree in a related area and at least 1 year or equivalent experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.
  • The Governor’s Service Desk work unit is responsible for providing support to assist in the delivery of Information Technology Services. They are the liaison between State Program Areas, Governor’s, county/state users and external customers of certain agencies. The work unit provides Tier I and II support for the operating systems, software, hardware, smartphones, printers and other IT equipment that enables staff to conduct their day-to-day activities. The work unit provides Tier I, II support. The work unit also provides the proper security provisioning and de-provisioning of the end users. They also alert management of any security breaches.
  • Cooperative agreement
  • This position provides Service Desk support for Services. This position provides Tier I support for customers by answering phones, entering tickets, performing password resets and other duties for CDHS as assigned.

Required Skills

The Service Desk is responsible for Tier I and II support. The temporary positions include Tier 1 as well as answering all incoming calls to the Service Desk. Due to the importance and high visibility of this position, it is expected that a person coming into the Service Desk have basic troubleshooting skills of computer systems and software, customer service skills and knowledge of answering phones in a call center environment.


7 Months

Please Contact me to discuss the hiring process!

Sumit Gupta

Sr. Executive Recruiter
Contact: (310) 929-8421 Ext: 104

Hi! My name is Sumit Gupta. I treat all my consultants in a manner that they feel comfortable while working with me on any position they are applying for. Although, the motive is to find the best match for my consultants. But I make sure that I suggest them the right job matching their profile and work history by interacting with them in detail and follow-up with them at each and every level of the hiring process.