Information Technology

Employment TYPE

Contract

LOCATION

Columbia, South Carolina

DATE POSTED

May 12, 2020

INDUSTRY

Information Technology

POSITION(S)

1

SALARY

Negotiable

Job# J610

PROJECT_MANAGEMENT - Enterprise Project Manager - Consultant

About The Opportunity

    SCOPE OF THE PROJECT:
  • TO DESIGN/ENHANCE/MANAGE MODIFICATIONS TO A HOSTED VIRTUAL CONTACT CENTER AND IVR SYSTEM WITH SELECTED VENDORS.

Job Description

    DAILY DUTIES / RESPONSIBILITIES:
  • WORKS UNDER GENERAL SUPERVISION TO DESIGN AND DEVELOP IVR AND VIRTUAL CONTACT CENTER SOLUTIONS WITH VENDOR.
  • RESPONSIBLE FOR ALL PROJECT MANAGEMENT ACTIVITIES INCLUDING DEVELOPING PROJECT PLANS, DEVELOPING PROJECT SCHEDULES, PROJECT RESOURCE MANAGEMENT, PROJECT RISK MANAGEMENT, PROJECT COST MANAGEMENT, AND PROJECT STATUS REPORTING.
  • ACCOUNTABLE FOR THE SUCCESSFUL DELIVERY OF THE SOLUTION WITHIN TIME ESTIMATES.
  • ANALYZES USER NEEDS, AS REQUIRED, AND LEADS IN THE DESIGN OF SPECIFICATIONS TO MEET THOSE NEEDS.
  • DEVELOPS TECHNICAL DOCUMENTATION FOLLOWING AGENCY STANDARDS.
  • SUPPORTS AND ADHERES TO CHANGE MANAGEMENT PROCESS.
  • REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
  • CANDIDATE MUST BE ABLE TO COMMUNICATE CLEARLY WITH THE VENDOR TEAM, PROJECT STAFF, AND THE USER COMMUNITY.
  • CANDIDATE MUST BE ABLE TO BUILD A COHESIVE, FOCUSED, UNIFIED TEAM.
  • CANDIDATE MUST HAVE STRONG TIME MANAGEMENT SKILLS.
  • PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
  • EXCELLENT COMMUNICATIONS SKILLS.
  • EXCELLENT WRITTEN SKILLS.
  • SELF STARTER.
  • MINIMAL MANAGEMENT REQUIRED.
  • PROGRAM MANAGEMENT.
  • CALL CENTER OPERATIONS.

Required Skills

  • Administrative Verbal Communication Skills Yes 1
  • Administrative Written Communication Skills No 1
  • Miscellaneous Teamwork Yes 1
  • Miscellaneous Time Management Yes 1
  • Miscellaneous Call Center Operations No 1 Expert Within 10 Years 4 - 6 Years
  • Program Management EXPERIENCE WITH PROJECT MANAGEMENT OF LARGE ENTERPRISE LEVEL PROJECTS WITH PROVEN IMPLEMENTATION SUCCESS No 1 Expert Within 10 Years 6 + Years

Duration

12 Months

Please Contact me to discuss the hiring process!

Sumit Gupta

Sr. Executive Recruiter
Contact: (310) 929-8421 Ext: 104
Email: sumit.gupta@staffactory.com

Hi! My name is Sumit Gupta. I treat all my consultants in a manner that they feel comfortable while working with me on any position they are applying for. Although, the motive is to find the best match for my consultants. But I make sure that I suggest them the right job matching their profile and work history by interacting with them in detail and follow-up with them at each and every level of the hiring process.