Information Technology

Employment TYPE



Durham, North Carolina


May 15, 2020


Information Technology





Job# J617

P14 IReadiness Liaison

About The Opportunity

NC requires the services of readiness liaisons to support change management and readiness for implementation of NC Project 14 modules.

Job Description

  • **Extensive statewide travel up to 70% of the time is required in the performance of the work. Travel may include some evenings and weekend days.**
  • The NC Department of Health and Human Services seeks contract resources to provide on-site support for county department of social services NC FAST users as they learn the NC FAST Case Management System. This is NOT a desktop support and NOT a help desk support position. This position uses knowledge of NC FAST functionality, as well as understanding of how counties provide delivery of services to guide new users in correct navigation and submission of case data in the system. This role uses excellent written and verbal skills to effectively coach and communicate information as well as to escalate issues to management as they arise. This role may coordinate with other NC FAST business team and project team members to troubleshoot, replicate and report errors and/or unexpected outcomes within the system. The County Support Liaison acts as an integral part of Readiness and Implementation Support initiatives to facilitate meetings, conferences, and other activities to advocate for and foster effective communication, and maintain communication with state and county staff to clarify statutory, policy and procedures concerns impacting or related to one or more program areas.
  • ** Extensive statewide travel is required up to 70% of the time. Work hours may occasionally include evenings and weekends. Travel expenses are reimbursed using the state‚Äôs protocol for submitting expenses after travel. Per diem is paid directly to the contractor, most hotel expenses are direct billed to the state resulting in no out of pocket for the contractor. The contractor will, at the direction of management, either ride with an employee driving a state car or drive their personal vehicle and be reimbursed mileage after travel.**

Required Skills

  • Demonstrated working knowledge base of technical requirements, program requirements and business needs in county departments of social services Required 3 Years
  • Demonstrated working knowledge of/ability to interpret laws, rules and policies with an emphasis on NC Medicaid policy, and procedures Required 3 Years
  • Demonstrated working knowledge of relevant information associated with child welfare practice, policy, law, and rules Required 3 Years
  • Ability to collect, review and interpret data effectively to ensure stakeholder and agency objectives are met Required 3 Years
  • Significant proficiency in NC FAST navigation, application development and capacity for system analysis to support user enrichment and strategic plans Required 3 Years
  • Ability to think analytically and engage in active problem-solving. Required 3 Years
  • Ability to work systematically and logically to resolve problems, identify causes and anticipate both expected and unexpected results Required 3 Years
  • Demonstrated above average written and oral communication skills including correct grammar, vocabulary, and terminology for effective communication Required 3 Years
  • Ability to plan and organize large volumes of work in an organized, detailed, and results driven manner both in a team and individually Required 3 Years
  • Demonstrated above average relationship building and retention skills with both internal and external partners Required 3 Years


12 Months

Please Contact me to discuss the hiring process!

Sumit Gupta

Sr. Executive Recruiter
Contact: (310) 929-8421 Ext: 104

Hi! My name is Sumit Gupta. I treat all my consultants in a manner that they feel comfortable while working with me on any position they are applying for. Although, the motive is to find the best match for my consultants. But I make sure that I suggest them the right job matching their profile and work history by interacting with them in detail and follow-up with them at each and every level of the hiring process.