Information Technology

Employment TYPE



San Jose, California


June 15, 2020


Information Technology





Job# J712

Senior Business Systems Analysts

About The Opportunity

Note: Local and GC or Citizen candidates preferred.

Job Description

    Responsibilities and Typical Tasks:
  • Keeps current on new features and functionality to create recommendations for process improvements, best practices and utilization of the systems;
  • Conducts research to determine if solutions to business requirements currently exist within the organization and if not, whether new solutions are feasible;
  • Considers the impact to current and future business environments and processes, assessing upstream & downstream effect of system and reporting changes;
  • Coordinates and participates in the evaluation of new module releases;
  • Interacts with others to identify, prioritize, and recommend alternate solutions and risk mitigation strategies;
  • Leads complex assignments involving software development life cycle, project planning, upgrade, build, optimization, resource allocation and implementation;
  • Leads the evaluation of new software and upgrades for complex solutions;
  • Manages technical changes, verifying testing results, and adhering to technical and business standards compliance;
  • Performs and/or coordinates complex assignments involving project planning, analysis, testing, monitoring, reporting, optimization and implementation;
  • Serves as escalation for troubleshooting application issues and system errors, and escalates to vendor as required;
  • Gathers functional and business requirements and collaborates with other IT staff and/or vendors to produce the desired output;
  • Leads, coordinates and participates in application upgrades and changes;
  • Documents functions and changes to new or modified functionality;
  • Participates in change processes and prioritization; implements approved system enhancements, releases and optimizations;
  • Provides information and support to Instructional Designers to facilitate end user training;
  • Provides input to the development of formal business cases when new or enhanced business solutions are proposed;
  • Provides updates on fixes to known issues and planned updates and upgrades;
  • Troubleshoots application issues and system error and escalates to Tier 3 or vendor as required
  • Work with the business to develop detailed user acceptance test cases and flows; including devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating testing
  • Attends meetings to review end user and tracking and trending issues, workflow problems, system capabilities, monitoring feedback, and potential system enhancement needs
  • Generate Discovery and Gap Analysis for Probation Case Management System (CMS)
  • Implementation plan and design for Probation CMS
  • Probation CMS interface design
  • Traceability requirements for Probation CMS
  • Probation CMS application configuration
  • Testing Iterations for Probation CMS
  • Provide knowledge transfer to County internal team members by leading knowledge transfer sessions.

Required Skills

  • Mandatory Training and Experience Required: Sufficient education, training, and experience to demonstrate the possession and direct application of the following knowledge and abilities.
  • Possession of a Bachelor\'s degree from an accredited college in Computer Science, Information Technology, Business, or related field,
  • And
  • Six (6) years of experience providing technical and/or analytical support in the functional area(s) being supported, three (3) years of which is at the level comparable to the County\'s Business System Analyst;
  • Or
  • Training and experience equivalent to the possession of a Bachelor\'s degree. Relevant analytical, administrative, lead, supervisory or management experience that includes interpreting rules and regulations, gathering data and formulating recommendations, and report writing can substitute for education on a year-for-year basis;
  • And
  • Eight (8) years of experience providing technical and/or analytical support in the functional area(s) being supported, three (3) years of which is at the level comparable to the County\'s Business System Analyst classification.
  • Experience working with public agencies and law enforcement is a plus.


6 Months

Please Contact me to discuss the hiring process!

Sumit Gupta

Sr. Executive Recruiter
Contact: (310) 929-8421 Ext: 104

Hi! My name is Sumit Gupta. I treat all my consultants in a manner that they feel comfortable while working with me on any position they are applying for. Although, the motive is to find the best match for my consultants. But I make sure that I suggest them the right job matching their profile and work history by interacting with them in detail and follow-up with them at each and every level of the hiring process.