IT Service Desk Specialist

About The Opportunity

• Local candidates only. This is a WFH position and client will provide equipment
• This is NOT a IT Service Desk position.
• 40 Hours per Week

Job Description

Roles & Responsibilities
• The selected candidates will work with the Technology Operations Team members in providing the Tier 1 maintenance support for Windows Servers, Linux servers, Database servers (Patching).
• The candidates need to be flexible to work off-hours and weekend ends when needed. Any off hours work would be offset by working less hours during the week (no OT is budgeted for this position)
• Create normal change tickets for the maintenance activities for the above-mentioned operating systems and seek the TRB (Technical Review Board) approval.
• Create monthly patch plans and execute them.
• Engage Tier 2/3 engineers when running into any issues and work with them to fix the issue.
• This role is not associated with a project.
• The size of the team this resource will be working is 7.

Required Skills

Minimum Qualifications
• # of Years of Experience: 1-3 years. Recent college graduates with required skills are fine to be submitted
Required Skills:
• Windows Knowledge,
Windows server patching
• Linux knowledge,
Linux patchingPreferred Experience:
• Oracle/SQL Database knowledge,
Database patchingWilling to learn and support the maintenance activities for other areas like storage/network/data center operations.

Duration

3 Months