August 25, 2020
Help Desk Specialist
About The Opportunity
This position provides support to users of information technology systems in use at our clients site. Handle PC hardware/Printers/ RF Guns/software builds and upgrades. Will be responsible for day to day administrative functions of local computer systems including printers and RF Guns as required. Also responsible for coordinating the escalation and resolution of problems with other Information Technology staff members.
- Roles & Responsibilities
- Provides direct support to internal client employees and clients (customer) on all technologies in use and supported by the IT department. Maintains friendly and helpful demeanor with customers at all times. Meets or exceeds departmental response time goals.
- Uses system designated by departmental management to track user requests for assistance. Follows specified procedures on the use of said system. Monitors the Helpdesk Ticket queue and fulfills requests in a timely and courteous manor.
- Coordinates with other IT staff members as appropriate for the resolution of problems. Proactively seeks assistance from other staff members as required to quickly resolve customer problems.
- Observes company guidelines with regard to copying of software and advises departmental management when any illegal use of software is discovered.
- Delivers, picks up, and/or ships equipment to repair vendors as required. Tracks such activities in accordance with departmental guidelines.
- Notifies departmental management in writing when any equipment is relocated within the company, including serial numbers, original location of equipment and new location of equipment.
- Enforce and comply with all Payment Card Industry Data Security Standards
- Promptly advises departmental management of any situation that will cause a substantial delay in the resolution of a customer problem.
- Answers help desk calls live when possible.
- Responds promptly to voice messages left in the help desk mailbox and confirms receipt to the customer with an estimate of resolution time where possible.
- Configures supports and repairs all desktops, monitors, printers and RF scanner guns in the office and warehouse.
- Manages and utilizes Ghost server for desktop/laptop imaging.
- Maintain an accurate inventory of IT equipment.
- Notifies Sr. IT staff member to issues involving critical business systems that may cause business impacting outages.
- Required to relocate computer equipment frequently.
- Work with Systems Administrators to support DHCP, DNS, Mail, Operating systems and production application configurations.
- RF Gun Support
- Assist with Wireless Support issues
- Provides support for local phone systems as necessary.
- Familiar with quick PC build-out processes such as Ghost.
- Available for on-call needs when applicable
- Other task as request by IT management
Overtime will be required as directed, to include but not limited to twelve-hour shifts during the week of, and week after, the Thanksgiving holiday. Candidate must be prepared to work 7 days/week during this time and on the holiday as needed.
- EDUCATION / EXPERIENCE / CERTIFICATIONS
- Bachelor\'s degree (BS) in Computer Science preferred.
- Two to five years related experience with desktops and servers preferred. Required Skills
- HelpDesk Work Authorization
- US Citizen
- Green Card
Please Contact me to discuss the hiring process!
Sr. Executive Recruiter
Contact: (310) 929-8421 Ext: 107
Hi! My name is Sushil Singh. Helping consultants with getting their desired job is what makes me feel alive. I build a unique relationship with each of my consultants and work on their profile as per their needs. I believe that my consultants are my assets and this motivates me to serve them in an even better manner. Hence, I work towards the success of every consultant I work with.